shipping policy
This Shipping Policy applies to all orders placed through the online shop operated by CREYOU GmbH.
1. Shipping Area
We ship exclusively within the European Union.
2. Shipping Method
Orders are shipped using standard shipping services selected by CREYOU GmbH.
Shipping details and costs are shown during checkout.
3. Production and Preorders
Some products are offered as preorders and produced in limited batches.
Production begins after the preorder window closes.
As a result, shipping times may vary and are non binding.
4. Estimated Delivery Times
Estimated delivery times are provided for orientation only.
Delays may occur due to
Studio production processes
Handcrafted manufacturing
High demand during limited releases
Shipping provider delays
Such delays do not constitute grounds for cancellation or refund.
5. Shipping Confirmation
Once an order has been shipped, customers will receive a shipping confirmation where applicable.
6. Incorrect Address
Please ensure that all shipping information is correct.
CREYOU GmbH is not responsible for delays or losses caused by incorrect or incomplete address details provided by the customer.
7. Contact
For shipping related questions please contact